Although a lot of company invest their money in training for customer service staff, but the company still depends on people
New customers only contribute 20% of revenue to businesses, but most businesses use 80% of the cost for this, leading to costs and inefficiency.
Thousands of companies are using Google Sheet - doc to storage data of customers, survey reports. This thing make statistics and search difficult
- Feel convenient and stylish when using
- Enjoy many incentives and rewards
- Capture brand information in the fastest way, increase trust in businesses
- Connect immediately with businesses for answers to questions
- Manage all work remotely with just a laptop or an iPad
- Detect and promptly handle "hot" problems
- Know what activities the business has implemented, is implementing and about to implement
- Through data from the App, come up with strategies that are suitable for customer insight
- Capture customer information will help all your employee to serve the customers with the best
- Easy to order/product manage
- Storage and summarize all report and statistics
- Save and optimize the cost, all resource, time in customer service operation
- Make difference and prominent in the market
- Professional and effective Customer Service
- Build data about loyalty customer, increase sales and have a lot of new quality customer from affiliate marketing operation
The important thing to maintain chain Spa store is a lot of loyalty customer. Before, we accumulate point by number phone. But when we expanded chain store, chain store has some problem. Because storage data of loyalty customer become difficult.
If I built Loyalty App before this problem, I can easy to manage, my employee will be happy because My employee can saw booking schedule and export report immediate. The special thing is YB spa can maintain the amount of loyalty customer, and help we maintain revenue.
For retail businesses and many products such as Mobile Institute, Loyalty App is an option I find extremely reasonable.
Loyalty App not only helps us take care of old customers more professionally but also promotes online sales. All items are brought up and managed easily, besides the integration of shipping units and payment methods is not inferior to a super App or e-commerce platform today.
Although I have just deployed Loyalty for a short time, I have noticed a difference in the customer care process.
The characteristic when doing pet service is that customers will come back regularly and cyclically. Therefore, the deployment of the Loyalty App customers book in advance and saves a lot of time.
I also assign jobs to the staff right on the iPad, to know what each person is doing. Employees also know how much work to do. Since then, the store has operated more smoothly and quickly.
Loyalty App created a surprise for me when we deployed. No just about App for the customer, Loyalty app include employees, back office for the manager.
Although I didn't come to my company, but I can saw and manage the company from distance. I can catch all reports about the customer, revenue,.... I can adjust everything what I want.
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